Frequently Asked Questions

How much do you charge for shipping?

We provide free shipping for all our products.
Or you can choose Premium for fast shipping.

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

We’ll ship it within 1-2 working days.

How long will my order take to arrive?

Orders are shipped by DHL, FEDEX or USPS. Typically, delivery takes 4-14 days, but it may take longer due to factors beyond our control, like disaster..

Do you provide tracking information?

You will receive your tracking information within 2-3 working days.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at

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14460 Myford Rd, Irvine, CA 92606, United States | 128 City Rd, London EC1V 2NX, United Kingdom

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